My iPhone 7 plus isn't being recognised by my computer (windows 10) and after following through this apple support page; https://support.apple.com/en-au/HT204095 and many other apple support pages and discussions I still have the problem. I have tried updating the drivers but then I run into another problem and i get this message:
'Windows encountered a problem installing the drivers for your device
- I understand you're needing assistance with downloading Apple Mobile Device USB driver. I'd be happy to help out. The article below has the steps to download the Apple Mobile Device USB driver: If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support Cheers!
- If your USB device does not work the most likely problem is missing or outdated drivers. When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘usb port not working.
Apple Mobile Device USB Composite Device One of the installers for this device cannot perform the installation at this time. If you know the manufacturer of your device, you can visit their website and check the support section for drivers.' Download HDD / SSD / NAS / USB Flash drivers for Windows, firmware, bios, tools, utilities. USB Composite Device (The device is a single USB gadget that has the ability to perform more than one function, and needs to be exposed to the operating system as multiple devices) USB Ethernet/RNDIS Gadget (Remote Network Driver Interface Specification ( RNDIS ) is a Microsoft proprietary protocol used mostly on top of USB.
Windows found the drivers for your device but encountered an error attempting to install them
Apple Mobile Device USB Composite Device
One of the installers for this device cannot perform the installation at this time.
If you know the manufacturer of your device, you can visit their website and check the support section for drivers.'
i have seen other discussions for this issue but none of the solutions worked and I suspect that this is because I have a different message 'One of the installers for this device cannot perform the installation at this time.' I have everything up to date and I cannot find any place to get the drivers, thanks in advance for the help. :)
Windows, Windows 10
Posted on May 5, 2020 11:11 PM
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
Kinds Of Usb Devices
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
Alti-2 Usb Devices Driver Updater
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
Alti-2 USB Devices Driver
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.